Effective date: October 23, 2026
ShipNova, LLC., doing business as ShipNova (“ShipNova,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information through shipnova.com and in our phone, email and text message communications with customers and carriers.
Information We Collect
Information you provide. When you request a quote, complete our contact form, or communicate with us, we collect information you choose to provide, including:
- Your full name, company name, email address, and phone number.
- The freight service you are interested in.
- Shipment origin, destination, and delivery deadline.
- Other information included in your inquiry or subsequent communications.
Please provide only information relevant to your request and avoid submitting sensitive personal information through the general contact form.
Information collected automatically. We use Google Analytics to understand visits to our website. It collects information such as pages visited, interactions with the website, browser and device information, and approximate location derived from an IP address. Google Analytics does not log or store individual IP addresses.
How We Use Information
We use information submitted through our website to:
- Respond to questions and quote requests.
- Understand shipping requirements and prepare proposed solutions.
- Communicate about requested services.
- Maintain records of inquiries and customer communications.
- Protect our website and business, resolve disputes, and meet applicable legal obligations.
We use Flodesk to send promotional emails. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting solutions@shipnova.com. We do not send SMS marketing messages.
Text messaging (SMS)
If you agree to receive text messages from ShipNova, we use your mobile number only to text you about your loads and shipments. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. See our SMS Terms & Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Disclose Information
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We use service providers to operate our website and communications, including Google Analytics to understand website traffic and improve our website, and Flodesk to send promotional emails. These providers process information needed to provide their services. We may also disclose information in the following circumstances:
- Service providers: Companies that support website hosting, form processing, email, customer relationship management, information storage, and technical support.
- Transportation and logistics partners: When needed to respond to a shipping request or arrange requested services, we may provide relevant contact and shipment information to carriers and other logistics providers.
- Legal and professional advisers: When needed for legal, accounting, insurance, or related business purposes.
- Authorities or other parties: When required by law or reasonably necessary to protect rights, safety, or property, address fraud, or respond to lawful requests.
- Parties to a business transaction: In connection with a proposed or completed merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable law.
We may also disclose information at your direction.
Sale, sharing, and targeted advertising: We do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising.
Cookies and Similar Technologies
We use Google Analytics cookies to distinguish visitors and understand how our website is used. These cookies support website analytics, rather than targeted advertising. You can learn more about Google's practices at policies.google.com/technologies/partner-sites.
You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Browser settings may not control every type of tracking technology.
How Long We Keep Information
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We retain website inquiries and related correspondence in our email system. These emails are archived after six months and are eventually deleted from our system. Archiving does not itself delete the emails. For questions about retention or to request deletion, contact solutions@shipnova.com.
Retention periods depend on the information involved, the nature of our relationship with you, and applicable legal or contractual requirements. When information is no longer needed, we delete or deidentify it in accordance with our retention practices.
How We Protect Information
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We use password management, password-protected accounts, two-factor authentication, and access limited to authorized staff to help protect personal information. No method of internet transmission or electronic storage is completely secure.
Your Privacy Choices and Rights
You may contact us at solutions@shipnova.com to ask about our privacy practices or request access to, correction of, or deletion of your personal information.
Depending on your location and the laws that apply, you may have additional rights, including the right to obtain a portable copy of your information, opt out of certain processing, or appeal a decision about a privacy request. These rights may be subject to exceptions.
We may need to verify your identity and, where applicable, an authorized agent’s authority before fulfilling a request. We will respond within the time required by applicable law and will not discriminate against you for exercising protected privacy rights.
Where an appeal right applies, you may submit an appeal to solutions@shipnova.com with the subject line “Privacy Request Appeal.” Please describe the request and the decision you would like us to review. We will explain our decision within the time required by applicable law. You may also contact your state attorney general or other applicable privacy regulator.
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Linked Services
Our website may link to external websites and services. Please review their privacy notices when using them.
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Children’s Privacy
Our website is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact solutions@shipnova.com so we can review and address the situation.
Changes to This Policy
We may update this Privacy Policy as our practices or legal requirements change. We will post the revised policy on this page and update the effective date. Where required by law, we will provide additional notice.
Contact Us
For privacy questions or requests, contact:
ShipNova, LLC., doing business as ShipNova
Email: solutions@shipnova.com
Mail: 2445 Fort Worth Drive, Denton, Texas 76205
[Confirm this is the appropriate address for privacy correspondence.]
